▦ Dynamic Resume 365
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Andrew R. Volesky

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Contact Information
Summary

Dedicated Dynamics 365 and CRM Solutions Specialist with 5+ years of experience optimizing sales and service processes through strategic technology integrations. Skilled in Microsoft Dynamics 365 (configuration, customization, and integration), Power Automate for workflow automation, and API development. Proven success in collaborating with cross-functional teams to deliver innovative solutions, increase operational efficiency, and provide exceptional customer experiences. Committed to continuous improvement, transparent communication, and building trust.

Core Competencies
  • Dynamics 365 Customization & Configuration
  • Power Automate & Workflow Automation
  • Power BI & Data Visualization
  • API & Chatbot Development
  • Sales Operations & Process Optimization
  • Cross-Functional Leadership
  • CRM Integration & Data Management
  • Technical Communication
Professional Experience
CompanyRoleDate
  • Led rollout/integration of Dynamics 365 into sales stack.
  • Drafting and Approving Proposals and Statements of Work.
  • Streamlined processes with Power Automate.
  • Built executive dashboards (ROI, pipeline, KPIs).
  • Managed accounts in Salesforce and integrated data for sales tracking.
  • Resolved escalated claims with personalized solutions.
  • Leveraged MLS data to exceed revenue targets via targeted outreach.
  • Built a proprietary CRM system and honed customization skills.
  • Conducted market analysis to shape sales strategies and drive growth.
  • Delivered supply chain solutions and recommended optimal strategies.
  • Surpassed $150K monthly sales; awarded President’s Club.
Education

Iowa State University — Bachelor of Arts, Technical Communication

Certifications & Awards
  • Len Harrington Award (2023) — Kuder
  • President’s Club (2015) — Express Logistics
  • Top Producer (2018) — Cinch Home Services
Technical Skills
  • Dynamics 365 & Data Management
  • Power Automate (Cloud Flows)
  • Azure Logic Apps
  • API Integrations & Data Sync
  • Power BI Reporting
  • Intercom Chatbot Dev
  • Salesforce CRM
  • ZoomInfo, SalesLoft, HubSpot